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Ryla Highlighted in Winning Workplaces Webinar
Posted: 04-16-2008 : EVANSTON, ILL.
EVANSTON, ILL. - On Wednesday, April 23, 2008, Winning Workplaces, in association with SJF Advisory Services, will host a webinar entitled "Developing a Fantastic Customer Service Culture." The one-hour event will feature two leaders of highly successful small businesses: Mike Faith, Founder and CEO, Headsets.com, San Francisco, Calif.; and Mark Wilson, CEO, Ryla, Inc., Kennesaw, Ga.
Savvy business leaders know they must have a motivated and engaged workforce in order to retain a loyal customer base. Attendees of this session will hear from these two leaders, who will share their experience and practical advice on facilitating this connection.
Headsets.com, an Internet and catalog specialist retailer of telephone headsets, has been led by Mike Faith since he founded the company in 1997. With more and more call centers moving offshore, companies like Headsets.com have risen to dominate distribution of telephone headsets to small and midsize offices.
While maintaining a successful enterprise is what drives Faith daily, he knows in order to be a success you have to treat both employees and customers with respect and understanding. The culture of Headsets.com can be summed up as 50 people working towards a common goal – delivering world-class customer service. Faith's philosophy for ensuring camaraderie is to constantly show his employees how crucial their role is within the organization.
Based north of Atlanta , Ryla, Inc. provides customer contact solutions for Fortune 500 companies, government agencies and non-profits nationwide. It's tough work, and the company's 377 employees are often on call at all hours, able to provide assistance in a variety of languages.
Ryla has developed a customer service program that reflects its unique optimism and diversity. Mark Wilson, Ryla's CEO calls it Ryla's "People Factor." Ryla's mantra "Excellent Interactions Every Time.SM" is the basis for each team member's daily goals.
To further set themselves apart, Ryla continuously tweaks its expertise in customized solutions and business process outsourcing for clients and consistently exceeds the goals and expectations set by their critical communications needs and fulfils the un-served market need of project-based, on-demand customer contact solutions.
With benefits far above the industry standard and professional and personal development seminars enriching even entry-level positions, Ryla is making sure its team sticks around, resulting in a turnover rate around one-third the industry average. A family attitude for caring saturates this organization and is demonstrated in the employee-crafted cheers presented at monthly "Ryla Huddles" that highlight the accomplishments of the team and talents of each individual.
For more information on Winning Workplaces' 2008 Webinar Series, please go to www.winningworkplaces.org/webinars/. More information on SJF Advisory Services' webinars and events may be found at http://www.sjfund.com/index.php?id=297.
About Winning Workplaces Winning Workplaces (www.winningworkplaces.org) is an Evanston, IL-based not-for-profit, whose mission is to help the leaders of small and midsize organizations create great workplaces. Founded in 2001, Winning Workplaces serves as a clearinghouse of information on workplace best practices via a website and a monthly e-newsletter; provides seminars and workshops on workplace-related topics; and, helps organizations assess their workplaces through employee surveys and other feedback tools.
About SJF Advisory Services
SJF Advisory Services (www.sjfund.com) is a business services firm that that provides customized entrepreneurial, workforce, and sustainable business assistance to hundreds of companies each year, with a focus on Getting Ready for Equity™. It is affiliated with SJF Ventures, a $45 MM venture capital fund with offices in Durham , NC and New York that invests in rapidly growing companies with a positive impact. Media Contacts for Winning Workplaces and SJF Advisory Services:
Diane Stoneman
Director of Consulting and Training
Winning Workplaces
847-328-2819
dstoneman@winningworkplaces.org
Anne Claire Broughton
Senior Director
SJF Advisory Services
919-530-1177 , ext. 403
broughton@sjfund.com
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