Bronto Software Wins Stevie Award for Best Customer Service Department
Posted: 02-17-2009 : DURHAM, N.C.

Durham, NC – Email marketing solution provider Bronto Software accepted the Customer Service Department of the Year award at the third annual Stevie Awards for Sales & Customer Service, held at Caesar’s Palace in Las Vegas. The award is a testament to Bronto's remarkable client services team and their commitment to provide relevant, personalized advice by understanding client business goals and how email marketing can be used most effectively.

Bronto joins AT&T, Hilton Hotels, Office Depot and other well-known brands recognized this year for outstanding customer service. The awards are presented by the Stevie® Awards, which organizes several of the world's leading business awards shows including the prestigious American Business Awards.

"Being recognized for outstanding achievement in customer service is the highest honor a company can receive. Exemplary client service is the cornerstone of our company's business philosophy. " said Joe Colopy, CEO of Bronto Software. "As an organically grown business, we have to earn our customers every day. I'm proud of the client service team for the dedication they show to our clients through advice, education, and ideas on how to improve their business with email marketing." The Bronto philosophy for customer service takes clients beyond system functionality or a single message into a collaborative discussion on how they can better integrate email marketing into their overall marketing strategy for maximum impact. With a client renewal rate of 94%, it seems to be working.

"Having an email marketing partner that cares about our business goals makes the difference" said Katie Holler of D'Artagnan, a gourmet food retailer. “Meeting regularly with an account representative has really improved our campaigns. We spend a lot of time discussing email marketing best practices and brainstorming new ways to improve results, grow revenue and create a better brand experience.”

More than 500 entries from companies of all sizes and in virtually every industry were submitted to this year's competition. This is the first award and third nomination for Bronto in the customer service category. The company was a finalist for Top Customer Service of the Year category in the 2008 NCTA 21 awards and a finalist for Best Customer Service Team category in the 2008 American Business Awards.

"This year's honorees demonstrate that even in challenging economic times, it's possible for organizations to continue to shine in sales and customer service, the two most important functions in business: acquiring and keeping customers," said Michael Gallagher, president of the Stevie Awards.

Details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at http://www.stevieawards.com/sales.

About Bronto Software
Bronto Software is an industry-leading email marketing service provider, focused on simplifying email marketing for online retailers and marketers around the world. By offering a powerful, easy-to-use, web-based software application, Bronto gives marketers the power to build relationships directly with their target audiences and customers. Through its accessible client service team, Bronto guides clients towards a strategy of successful email marketing. The combination of a powerful solution and expert support let clients send the right message to the right person at the right time resulting in positive ROI and business growth. For more information, please visit http://bronto.com.

Media Contact
Susan Wall
VP, Marketing
Bronto Software
(919) 595-2459
susan@bronto.com